Ordering and Shipping

Sales Tax
A sales tax of 6.75% is added to all orders shipped to Florida addresses.

Shipping
For your convenience we offer several shipping from the United States Postal Service. Shipping charges are calculated on the purchase price of your order according to the chart below.

up to $25.00…..$5.95
$25.01 - $50.00…..$9.95
$50.01 - $150.00…..$14.95
over $150.00…..Free

Due to space restrictions and /or custom made items, shipping times vary, to expedite your order some items shipped directly from the manufacturer. In stock items are shipped as soon as possible, but due to our heavy travel schedule there, there may be small delay. Intl Shipping will be calculated on actual postal charges. We will send an email explaining the add on charges, and invoice you for the difference.

Payment
Paws and Tails accepts VISA, MasterCard, American Express, and Discover credit cards. We do not accept cash, checks or CODs. We use Stripe® processing for secure online payments. All customer information is encrypted using 128-bit Secure Socket Layer (SSL) technology.

Online or Telephone Orders
We encourage you to order online 24 Hours for the fastest possible service. Recommended contacting us, email for quickest response. (qanda@paws-and-tails.com) You may also place your order by calling 1-800-660-DOGS.. Please be patient, as it is literally just the two of us and our extensive travel schedule may delay our response time.

Is it safe to order online?
Absolutely! Paws and Tails guarantees that every transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Paws-and-Tails.com. When you use your credit card to shop at Paws-and-Tails.com, your transaction is secure. Your privacy is protected. Our servers use the most advanced encryption technology that safeguards your personal information.

Guarantee Details:
Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Paws-and-Tails will cover the entire liability for you, up to the full $50.00. Paws-and-Tails will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Paws-and-Tails while using the secure server.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Canceling/Changing your order
If you need to cancel/change your order please notify us immediately via email at orders@paws-and-tails.com.

All cancellations, exchanges and returns are the obligation of the customer, and must have prior authorization. Authorized exchanges/returns will be accepted within 10 days of the shipping date of those items.

Items returned after they have shipped will be fully refunded, less shipping charges, once the item has been received.

Call us toll free at 1-800-660-DOGS or email us at qanda@paws-and-tails.com.
We look forward to serving you!